Notice and Takedown

Rezonect ("we", "us", "our") hosts user-generated content on the Rezonect mobile application and related services (the "Services"). We act as a hosting provider under applicable EU law, including the E-Commerce Directive and, where applicable, the Digital Services Act.

We do not pre-screen all content before it is posted, and we do not endorse user content. If you believe content on the Services is illegal or infringes your rights, this page explains how to submit a notice and what happens next.

This process is also described in our Terms of Service (Section 5) and Privacy Policy (Section 17).

You may submit a notice if you believe content on Rezonect:

• is illegal under applicable law (including content that harms minors, incites violence, or violates other legal requirements);
• infringes your copyright or other intellectual property rights;
• otherwise violates our Terms of Service.

For urgent child safety concerns, see our Child Safety Standards and report in-app or email safety@rezonect.com.

Send your notice by email to the appropriate address:

You may also use the in-app reporting tools on Moments and user profiles. See our Help page for step-by-step instructions.

To allow us to review and act on your notice, it must be sufficiently precise and adequately substantiated to let us identify and assess the content without conducting a detailed legal investigation on your behalf. Vague, incomplete, or generic notices may be rejected or returned with a request for additional information.

Your notice must include:

• your full name and contact details (email address and, where relevant, postal address);
• a clear description of the content concerned and sufficient information to locate it (e.g. the user's @username, a description of the Moment or chat message, date posted, and screenshots where helpful);
• the specific legal basis or reason you believe the content is illegal or infringes your rights (including, for copyright claims, identification of the copyrighted work and the material you claim is infringing);
• a statement that you have a good-faith belief that the use of the content is not authorised by the rights holder, its agent, or the law (for IP claims) or that the content is unlawful (for illegal-content claims);
• a statement that the information in your notice is accurate and, where applicable, that you are the rights holder or authorised to act on the rights holder's behalf;
• where required by law, your electronic or physical signature.

We may request additional information before acting on a notice. Incomplete or non-actionable notices may delay or prevent our response.

Reports involving serious illegal content — including child sexual abuse or exploitation, terrorism, credible threats of violence, or other content that poses an immediate risk of harm — are prioritised and reviewed as a matter of urgency.

For urgent safety reports, we aim to begin review within 24–48 hours. For standard notices (including most copyright claims and general Terms violations), we aim to acknowledge receipt promptly and complete initial review within 7 days.

These are target timeframes to guide our process, not guaranteed legal deadlines. Complex cases, legal uncertainty, incomplete notices, or requests for additional information may take longer.

Upon receiving a valid notice, we may:

• remove or disable access to the reported content;
• restrict visibility of the content;
• apply graduated enforcement measures (such as feature limits or temporary restrictions);
• suspend or terminate the account that posted the content, in cases of repeated or severe violations, or where continued access would pose a safety or legal risk;
• preserve relevant records as required by law or for dispute resolution;
• notify the user who posted the content, where permitted by law, of the action taken and the reasons for it.

We apply enforcement proportionately. Less severe violations may result in content removal or warnings before account suspension. We may also remove or restrict content proactively where we believe it violates our Terms or applicable law, even without a formal notice.

If your content was removed or restricted and you believe the action was mistaken or that you have the right to post the content, you may submit a counter-notice to support@rezonect.com (subject line: "Counter-Notice") including:

• your full name, username, and contact details;
• identification of the content removed and its location before removal;
• a statement, in good faith, that you believe the content was removed or disabled as a result of mistake or misidentification, or that you have the right to use the content;
• your willingness to cooperate with any follow-up review, including providing additional information if we request it.

Where applicable law requires additional formal declarations (for example, for certain copyright disputes), we will tell you what is needed when we respond to your counter-notice.

If we receive a valid counter-notice, we may restore the content after a reasonable period unless the complainant informs us that they have initiated legal proceedings seeking to restrain the allegedly infringing activity.

We operate an internal complaint-handling system — not merely ad hoc email handling — that allows users to challenge moderation decisions affecting their content or account. Reports, notices, appeals, and outcomes are logged and reviewed through a structured process by our moderation team.

Where we remove or restrict content or take account action, we will provide the affected user with a clear statement of reasons, except where prohibited by law (for example, where providing reasons could compromise an investigation or enable further harm).

If you disagree with a moderation decision affecting your content or account, you may appeal by contacting safety@rezonect.com within six (6) months of the decision. Your appeal should include your username, the action you are appealing, and why you believe the decision was incorrect. We will review appeals in a timely, non-discriminatory, and diligent manner and inform you of the outcome. Appeal review does not suspend enforcement during review where continued availability of the content could cause harm or violate law.

Judicial authorities, regulators, and other competent bodies may contact us regarding illegal content at safety@rezonect.com.

Where applicable under the Digital Services Act, we may prioritise notices submitted by designated trusted flaggers, without prejudice to our obligation to assess each notice on its merits.

Rezonect SRL
Dumbravita 307160, Timis, Romania
Illegal content / moderation appeals: safety@rezonect.com
Copyright / IP notices: support@rezonect.com (subject line: "IP Notice")
Counter-notices: support@rezonect.com (subject line: "Counter-Notice")