Help
Contact us, get support, and find out how to delete your account
Contact us
For any questions, problems, or feedback about Rezonect, you can reach us here:
Rezonect SRL
Dumbravita 307160, Timis, Romania
General support & questions: support@rezonect.com
Use this for app issues, bugs, feature requests, or any general problems.
Privacy & data (including account deletion): dpo@rezonect.com
Use this for data protection requests, account deletion if you can't use the app, or privacy-related questions.
Reporting & safety
You can report content (Moments) or another user, and block people you don't want to interact with. Our content and behaviour standards are in our Terms of Service.
Report a Moment (post)
Where: Open the moment card → open the context menu ("…" or long-press) → Report.
Flow: Choose a reason (required), add optional details if you want, then submit. You'll see a success message and can optionally Block the author from the same flow.
Reasons you can choose include: inappropriate content, harassment, spam, violence, hate speech, misinformation, copyright violation, self-harm, nudity, fake account, or other.
Report a user (profile)
Where: On the user's profile → menu ("…" or header menu) → Report.
Flow: Choose a reason (required), add optional details, then submit. You'll see a success message and can optionally Block that person.
You can only report someone you're connected with (a friend). You cannot report yourself.
Reasons you can choose include: spam, inappropriate content, harassment, fake profile, or other.
Block someone
Where you can block:
- On their profile → menu → Block
- After reporting a moment → "Block" prompt in the success flow
- In chat/channel options → Block
- Settings → Blocked People — view your blocked list and unblock anyone
Effect: Blocking removes your connection (friend link) and prevents them from contacting you. Existing 1‑on‑1 channels stay visible but are read‑only for the blocked person.
To unblock: Go to Settings → Blocked People → choose the person → Unblock.
Community standards & Terms
We don't have a separate "Community guidelines" page. Content and behaviour standards are in our Terms of Service: we may remove content that violates the Terms or the law, and suspend or terminate accounts that repeatedly violate our standards.
In the app you can open the full Terms of Use and Privacy Policy from Settings (and from the sign-in screen). For questions about the Terms, contact us at support@rezonect.com.
Account deletion
You can permanently delete your Rezonect account and all associated data at any time. The process is done in the app; we also explain what we delete and how long it takes.